AI chatbot ROI calculator
Estimate what a support chatbot is worth to your team. Set your ticket volume, handle time, and support cost, pick a deflection rate, and see hours saved, net savings, and ROI update live.
Tickets deflected / mo
200
Support hours saved / mo
26.7
Gross savings / mo
$746.67
Net savings / mo
$506.67
ROI multiple
2.1×
Monthly support cost, before vs. after
Deflection of 30–50% is a typical starting range for chatbots grounded on real documentation, and it improves with tuning. Start with conservative inputs — an estimate you can beat is worth more than one you have to defend.
How the math works
Every ticket a chatbot deflects is handle time your team gets back. Monthly savings are tickets × minutes per ticket × hourly rate × deflection − chatbot cost, so the two levers that matter most are ticket volume and deflection rate. Deflection climbs when the bot is grounded on your real documentation instead of generic answers, and when it has clean escalation paths — a bot that hands hard questions to a human quickly earns the trust to keep the easy ones.
Two honest caveats. A deflected ticket is not automatically a resolved one — if users give up and churn instead of escalating, the "savings" cost you revenue, so track CSAT alongside deflection. And fully-loaded hourly cost should include benefits, tooling, and management overhead, not just salary. Model conservatively: a calculator that survives contact with your CFO is the one worth building a business case on.
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